Shipping policy
Shipping Policy
Thank you for shopping with Essential Rare. Please review our shipping policy below to understand how and when your order will be delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during peak seasons or promotional periods.
Shipping Timeframes
Estimated delivery times vary based on destination and shipping method. Most orders arrive within 7–15 business days, though delivery times may vary.
Please note that shipping times are estimates and not guaranteed.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear.
Shipping Delays
Delays caused by carriers, customs clearance, weather, holidays, or other circumstances beyond our control are not eligible for compensation or refunds.
Customs & Duties
International orders may be subject to customs inspections, duties, or taxes imposed by the destination country. Customers are responsible for cooperating with customs authorities and covering any applicable fees required for delivery.
Lost or Missing Packages
If tracking has not updated for 30 days or more, or a package is confirmed lost by the carrier, we will assist with reshipment or a refund following an investigation.
Delivery Issues
If a delivery fails due to carrier-related issues, we will assist once confirmed. If delivery fails due to incorrect address details, refusal of delivery, or recipient unavailability, we may be unable to offer a refund or replacement.
If tracking shows “Delivered” but the package is not received, we recommend contacting the local carrier directly. We will assist where possible.
Contact Information
If you have questions regarding shipping, please contact us at: